Con artist 0000

I have a contract with Vodacom and took insurance with them. Phone got ****** i claimed at centurion mall advised them to changed main number and filled forms only to find out they don't have stock and was referred to mall@reds . Advised vodacom mal@reds regarding the number change and was made to sign some documents. Continued with my insurance and contract with the new number but upon wanting to claim now, I am told that the number insured was never changed and there won't be any payout made. What was I paying for all along, why wasn't the number changed as per my request, someone should be held liable for the error at hand and its definitely not me. If vodacom or their insurance don't want to payout my claim , its best they refund me my insurance money with interest generated as they are ********** and I won't accept to be conned by them. P