Comunity lett down by unstable Internet service
Vodacom is normally exceptionally good, except for the pas week in the Roodeplaat or Kameeldrift east are of Pretoria. The network is so unstable that it is not viable. I have reported numerous times, as have many other residents in our area. It has been like this since Monday and tomorrow if Friday. Signal strength is very week and try to ping and you loose 50% of your packets with the other taking 500 msec. We cannot bank or use online shopping let alone use services such as email youtube. By this time the problem should have been escalated. This is not what we expected from Vodacom. My ref number is 5-***99 69
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Vodacom's replyOfficial
14 Nov 2025, 06:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2025, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
17 Nov 2025, 09:06NO, the problem has not been resolved. The network is still unstable and unreliable. And No, I did not give feedback on Saturday that the problem had been resolved, I said that I would first check and then confirm if it was working. When i tested, it was still unstable, which I reported. The problem has NOT been resolved and it is now a week long problem. My suspicion is that there is not enough bandwidth to support all the customers and that is the reason that the network becomes more unstable during peak usage.. Please escalate, get an engineer on the matter, this is no longer a minor problem.
's update17 Nov 2025, 09:06
Reviewer Update
NO, the problem has not been resolved. The network is still unstable and unreliable. And No, I did not give feedback on Saturday that the problem had been resolved, I said that I would first check and then confirm if it was working. When i tested, it was still unstable, which I reported. The problem has NOT been resolved and it is now a week long problem. My suspicion is that there is not enough bandwidth to support all the customers and that is the reason that the network becomes more unstable during peak usage.. Please escalate, get an engineer on the matter, this is no longer a minor problem.