MM
Molebatsi M
1 reviews | Active since Jul 2021
01 Jul 2021, 13:14
Comstomer complaint/ cancelation on contract
I want to cancel my Vodacom data contract and I have called them everyday since last week and they take me to the self service to cancel but I have been waiting for a call or sms confirmation to say my contract is cancelled. I also opt to speak to a consultant and as soon as the consultant line rings they cut the call after waiting on hold for long. I need to cancel the wifi/data
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Replies (2)
Vodacom's replyOfficial
01 Jul 2021, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Jul 2021, 14:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, we have emailed you a premature cancellation quote as requested. Regards Consumer Website Team
Vodacom's reply02 Jul 2021, 14:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, we have emailed you a premature cancellation quote as requested. Regards Consumer Website Team