Compromised security and Reckless porting from Vodacom

my cellphone number was **********ly ported to MTN without my consent. Since Tuesdays I can't make calls or access my Banking App as one time pins must come via my SIM.

I thought RICA is meant for protection - they sent an sms which I did not respond to because i read it on Wednesday morning stating the number is ported to MTN.

My main concern is - they always let you go through all sorts of security measures when you do simple request like converting talking points or balance of airtime but for something as important as porting they disregard their own security measures.

now they blame me for not responding on an sms they sent and they say if you don't respond 'they assumed' i have authorized the porting - my argument is : how can you assume something like that without communication with the cellphone/account number holder?

every time I call them they send me from pillar to post mentioning that I have to wait 72 hours to get my service back yet when they authorised the porting they did not even wait for me to respond or authorise it

who's prerogative is it should ***** occur on my accounts? I am missing important calls during this time for a request that was ********** due to someone's negligence who ported the number without verification and authentication

I need my cellphone number functional now - I use it daily to contact my kids who live with my ex wife Now i am an absent dad because of this I use the number for business as well - my clients can't contact me