PB
Paballo B
1 reviews | Active since Nov 2019
02 Sept 2022, 14:53
Compromised phone number.
I’ve been experiencing weird phone calls and as a result have been warned of personal information that has been leaked. I called Vodacom to check if my number could have been compromised and was unable to be assisted and told that I need to request a court order. I don’t understand how I would be required to get a court order to check records on my personal number.
The service was not a problem. My issue is that my information is compromised. Is there anyway that one can be assisted to check who is listening in on my calls and has access to my information without going the court order route?
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Sept 2022, 13:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2022, 13:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2022, 09:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you will have to report your case at your nearest police station (SAPS) in order for this to be investigated. You are able to request additional information; however, a court order or subpoena will be required.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you will have to report your case at your nearest police station (SAPS) in order for this to be investigated. You are able to request additional information; however, a court order or subpoena will be required.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2022, 09:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you will have to report your case at your nearest police station (SAPS) in order for this to be investigated. You are able to request additional information; however, a court order or subpoena will be required.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you will have to report your case at your nearest police station (SAPS) in order for this to be investigated. You are able to request additional information; however, a court order or subpoena will be required.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
