JK
Julia K

1 reviews | Active since Mar 2017

31 Mar 2017, 11:08

Compromised details

<p>I dont know what you have down with my phone, but I have recieved countless calls this morning from absolute strangers all stating that they are returning my "missed call this morning". I don't know who any of these people are, and have not call any one of them. After 4/5 phone calls to your Call Centre this morning I was advised that my call will be esclated. HOWEVER I will only recive feedback after 24 - 48 hours which is unacceptable as my details have been compromised. This needs to be address urgently.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2017, 12:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,