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Jeffrey S
1 reviews | Active since Mar 2021
01 Dec 2021, 10:15
Compliments to Vodacom
I shared a "bad" review for MTN earlier today. Now I have to share a really superb review for Vodacom. In early November 2021 I upgraded 3 contracts. When we checked this morning, I was not given what I discussed with the upgrade consultant. I called Vodacom and spoke to a very pleasant consultant who checked everything, checked my recording from the beginning of the month and immediately arranged the necessary corrections. This is what "customer retention" is about. Look after ALL your customers. Well done Vodacom. My fourth contract will be coming at the end of March 2022. Keep it up. Jeff Stern
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Vodacom's replyOfficial
01 Dec 2021, 11:16Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply01 Dec 2021, 11:16
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team