Compliment to Martin Baloyi - Vodacom Customer Care

Good day,

I trust you are well.

Today two of your agents helped me a lady in the morning but I needed to cut the call short due to an appointment. When i got back I phoned your customer care and was helped by an agent called Martin.

I would like to take the time to thank both of the agents for their patience, kindness and the fact that they followed up every single time as they said they would. I cant remember the first ladys name but I know it started with an L.

The number in question was *** - maybe you can trace the call via that number.

I would however like to give Martin a special thank you. I have never in all my life since being with Vodacom experienced such phenomenal service. He assisted me and was patient. He even did follow up phone calls to check if we were up and running 2 hours later. I am really impressed with how he assisted me. And I would like that you take the time to personally thank both these agents but ESPECIALLY Martin for going the extra mile for taking his role as a customer care agent seriously. For being so patient, Sincere and making clients feel important. You HARDLY get agents like Martin and I am an HR in a call centre environment Martin service is like gold it MUST BE TREASURED.

Well done Martin, I appreciate everything you have done... Keep up the good work and always know that because of you Vodacom gets a good name and that is well deserved on your part.

It was an absolute pleasure being assisted by you.

Kind regards Lisa Joubert