Compliment

Lebogang Njeko from the Vodacom call centre gave me excellent service after some major frustrations with Vodacom.

Earlier this morning I bought data bundles using my Vodacom app. Unfortunately they were not allocated to my number, even though the money was deducted from my account. I called and a call centre agent (name withheld) told me to wait for an hour to see if it will be allocated. After an hour she called to tell me that she spoke to her manager who asked me to send her an email as proof of purchase (fair enough). The email bounced! I did not know how else I was going to send this proof of payment.

I called Vodacom again to check if the email address smsed to me was correct. My call was attended to by Lebohang Njeko. This message is about her outstanding service. She asked what my problem was. While I was telling her our call got cut. Unfortunately I was asked to review Vodacom at that moment and gave the worst possible rating, which I hope will not reflect badly on her, as it was not her I was rating but Vodacom and their app.

She called me back to hear my story. Without even consulting her boss, she resolved my challenge, which the earlier consultant and her boss could not resolve. I wanted to rate her service on the phone, but couldn't as she had called me back and we can only rate if we are the ones calling.

I am hoping that someone from Vodacom call centre will see this and cancel whatever negative rating that could have a reflection on Lebogang Njeko today. I made that rating and am correcting it. It was not her that I was rating, but Vodacom and its inefficiencies!

Thank you Lebogang Njeko for your professionalism and managing to solve a problem that others couldn't solve.

She called me back at around 1H21 on 28 July 2020.