EZ
Erica Z

1 reviews | Active since Sept 2022

06 Sept 2023, 05:59

Compliment

Eventually, after months of pure frustration dealing with numerous ***********, poorly trained call center staff. Eventually I got through to Lusanda Gumede at Rewards Co, Durban. Lusanda took the time to listen and understand my needs and has been nothing but friendly, helpful and professional at all times. She is definitely an asset to the company. Once again, I would like to thank Lusanda for going the extra mile and ensuring she has a happy customer.

0
Replies (2)
Vodacom
Vodacom's reply06 Sept 2023, 08:18
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Sept 2023, 10:14
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team