Compliant

I have app**** for a contract 28/06/18, first they could not get me the IPhone 7 I requested, I then settle for the IPhone 6 deal of R229 a month, which I received 04/07/18 I was advised they will load the contract on my name 06/07/18 when there after my number porting will be taking place on the 09/07/18 all of this have not happened. I have followed up numerous time with Vodacom store where I have app****. On Tuesday 03/07/03 they still have not received the ”promo code” of the R229 deal, I then settle for the R249 deal just so the process can start and get done. Yesterday 12/07/18 Vodacom sales lady confirms today my contract will be register and porting would have taken affect 12 midnight last night. Even know my phone is still not operational, whole week after receiving it, never mind keep I app**** 3 weeks ago for this phone. Please can this be resolve ASAP