LK
Louis K
1 reviews | Active since Sept 2016
02 Jun 2021, 17:38
Complex cancelation process get Vodacom to make more money, milking customers
What a mission to cancel any contract after the expiry contract date. You have to cancel a month in advance PLUS call them again on the date of expiry, making sure they get another month payment... Millions of customers each one with an extra month payment calculates to serious financial benefits, just another way to mistreat customers!
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Vodacom's replyOfficial
03 Jun 2021, 10:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2021, 10:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LK
Louis K's updateReviewer Update
08 Jun 2021, 10:36As I mentioned during our discussion, I confirmed my cancellation at the end of month 23 of the 24 month contract and the cancellations department does NOT log this on the Vodacom system! They again did not log the information when I cancelled in month 24! They only cancelled the contract when I called a third time to cancel in month 25. Their excuse is simply that their system only indicates that I called them the third time, and they walk away, blaming the customer!? My advice; Never sign a contract with Vodacom... or expect to pay for extra months
LK
Louis K's update08 Jun 2021, 10:36
Reviewer Update
As I mentioned during our discussion, I confirmed my cancellation at the end of month 23 of the 24 month contract and the cancellations department does NOT log this on the Vodacom system! They again did not log the information when I cancelled in month 24! They only cancelled the contract when I called a third time to cancel in month 25. Their excuse is simply that their system only indicates that I called them the third time, and they walk away, blaming the customer!? My advice; Never sign a contract with Vodacom... or expect to pay for extra months