Completley useless

I have been in touch with vodacom since the 1st of august. I called in to find out why the airtime i am paying for is a lot less then i was receiving to find out when i upgraded on June 1st 2016 i was supposed to receive 2 sim cards where i only received 1. I finally received the simcard on 4 august after finding out the issue ( they first sent it to the incorrect address due to not confirming the adress with me). When i finally received the sim card i called in to have it activated to be told i needed to have it rikaed in store. The next day i went in to vodacom to be told they cant help me due to it is a contract sim card. Since the 5th of august i have called at least 5 times to get this issue sorted out and still nothing. Seriously how hard can it be to alicate a number to a sim card. At this point i am sitting with a useless simcard that has to be alocated 13 months worth of R55 airtime. Seriously i am ready to show them where to shove it. They breached the contract now i sit with the frustration where i am sure i will have to call in again on the first to have the airtime paid out to my current number again.