COMPLETELY USELESS CUSTOMER CARE

Today I called Vodacom Customer Care (082111) as my sim card has not been working for day 2!<br> <br> After going through a frustrating process of about 6 agents, one of which hung up on me, I asked to speak to a manager.<br> <br> They could not #1 tell me what was wrong with my sim card or why is has stopped working. #2 They suggest I go into a Vodacom store. Fair enough. But why have a call center if they cannot help? I am a working women supporting myself and now I need to GO INTO a store?<br> <br> Vodacom is wasting millions on salaries of people you cannot even help!<br> <br> Had they told me what was wrong with my sim and informed me that the only way to fix it would be to go instore this would have been a different story. But they cannot tell me what is wrong?<br> <br> Well done Vodacom another customer lost!