JK
Julia K
1 reviews | Active since Dec 2017
28 Dec 2017, 16:44
Completely Useless
Phoned needing any sort of documentation with regards to my previous contract, which can show that my paid off device is now mine ( contract start date and end date, showing the device I bought from Vodacom) First I must write a letter stating my reasons, but I did say and I must sent a certified copy of ID. No one can really help since my current contract is still active. Why do they have databases and systems.
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Vodacom's replyOfficial
28 Dec 2017, 17:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2017, 17:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,