Completely useless

I have been trying to upgrade online since 8th Novemeber 2017. I still do not have a phone, a confirmation or any form of response. When I called to cancel to whole process out of frustration yesterday, a man named Webster promised to have my phone to me by Friday and that I would get 2GB data free every month for 24 months. I was momentarily calmed and felt a slight relief, but nothing has come of his promises. I asked for a confirmation email of what he was promising as I did not expect it to actually happne ...and guess what...3 phone calls later and I am still waiting for the email which will be sent "right now" I have wasted about 16 phone calls, time, energy and frustration on this completely useless company that does not know how to communicate between departments. I will never upgrade with Vodacom again.