Completely Useless

<p>I lost my phone on Saturday and phoned Vodacom to block my sim and to blacklist the phone:</p> <p>- On the first call, I waited for 27 minutes, listening to the irrelevant **** they have on the recording, and then got disconnected.</p> <p>- On the second call I waited 33 minutes until the call got answered. When I talked to the agent, I had to repeat frequently because there was apparently a party going on in the call center which generated a loud noise (screaming, and laughing).</p> <p>- I was then told that I had not answer all security questions correctly and could not be helped with the blacklisting of the phone. It is obvious that I know my ID number, the address I stay, and my P.O. Box number. The agent simply did not understand because of the spectacle going on in the back, and had entered the wrong information in her computer.</p> <p>- When I asked her which information was incorrect she said that she does not know and I should go to a Vodacom store if I wanted to have things resolved.</p> <p>***********, unfriendly, and arrogant!!!!</p> <p> </p> <p>Johann Komarek ***</p>