LM
Lourens M

1 reviews | Active since Mar 2009

12 Feb 2016, 11:32

Completely unwilling to help

I went to the Vodacom Keywest branch this morning to do the following:-<br> (a) Check if my data simcard will operate in Mozambique.<br> (b) To take out an additional phone contract.<br> When asking the assistant if my data simcard will operate in Mozambique, he was completely unwilling to help and told me to phone Vodacom myself, he cannot do it.<br> I was totally disgusted by this man's attitude, I was the only customer in the store. He was to busy being involved in conversing with the other 4 shop assistants and completely uninterested to help when I asked him to phone Vodacom and assist me in this matter.<br> Needless to say, I did not buy the additional voice contract form Vodacom, I went straight to MTN instead.

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2016, 13:19
Official
Hello piedpipe,

As per our conversation, we will be escalating your poor service complaint to the management of the dealer as well as Vodacom's field consultant for the area.

Kind regards
Maxwell