DJvR
Dean Janse van Rensburg

1 reviews | Active since Jul 2011

27 Mar 2017, 14:15

Completely unhelpful walk in centre

<p>After having serious issues with Vodacom, struggling to reach them and not finding everyone helpful. I eventually was told to go to the walk in centre at Gateway. Again the person I spoke to could not help me and referred me back to the department that had told me to go to the walk in centre (accounts).</p> <p> </p> <p>The concultant was rude and unhelpful. I spoke to the manager to log a complaint. I asked the manager what he was going to do with the complaint and the response was "nothing"</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2017, 14:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team