NJ
Neil J
1 reviews | Active since Mar 2013
11 Aug 2017, 10:03
Completely Uncaring!
<p>I queryied a problem with my data usage on the 13th of June 2017.</p> <p>Since then I have tried countless times to get to the bottom of this with no joy. After many calls, each one taking 10-30 minutes to get hold of someone I asked for a manager. I then spoke to Buzwe Bonga on the 21st of july. He promised he would get back to me the following day and help resolve my issue. He has not contacted me. I have emailed him twice since then, both emails have not been answered.</p> <p>Now it is the 11th of August and i am still waiting for someone to get back to me. </p> <p>i have been a customer of Vodacom for about 2 decades and they donot seem to care one little bit!!!</p>
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Replies (2)
Vodacom's replyOfficial
11 Aug 2017, 10:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2017, 10:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
NJ
Neil J's updateReviewer Update
16 Aug 2017, 15:22I still have not received a call from anyone at Vodacom.
Am i correct when i say no one cares?
NJ
Neil J's update16 Aug 2017, 15:22
Reviewer Update
I still have not received a call from anyone at Vodacom.
Am i correct when i say no one cares?