1 reviews | Active since Jul 2016
Completely Unacceptable!
<p>I decided to have my contract downgraded or migrated from a Red VIP to a U Choose Smart M. I get informed that I need to pay a penalty charge, which I can understand. So on the end of July, today, I notice that I have NO internet reception. After trying to reboot my phone and checking all related network settings, still nothing. I attempt calling Vodacom customer care, after waiting more than 12 minutes just to speak to a consultant, I decided to visit my nearest Vodashop instead. </p> <p> </p> <p>After them struggling for the excess of an hour and making numerous attempts at contacting anyone that could possibly shed some light on the situation, I politely get told that due to my decision to migrate from one contract to another, my internet service has been suspended and will take approximately 24 hours to restore. So considering the fact that I run a business from this line, in what reality is this **** even remotely exceptable???</p> <p> </p> <p>I have only changed from one contract option to another. I have not changed service providers. I have never been late with payments in all my +\- 14 years of being a Vodacom customer!!! At no point what so ever have I been informed that therencan be delays in my service received from Vodacom. So why must I again resort to a public complaint forum before getting service???</p>
So almost two weeks later, still no response from Anyone at Vodacom!!! To top things off, my internet was eventually restored, but now my LTE is not working. Heading back to the local Vodashop, they made some calls and checked all settings again and eventually suggested a sim swop. After about 4 hours of now network cover, the new sim eventually activated, but still no LTE!!!
I have tried a friend's simcard in my phone to see maybe the problem was device related, but it worked fine. So that leaves me to believe that the problem again lies with the service provider, VODACOM!!!!
So almost two weeks later, still no response from Anyone at Vodacom!!! To top things off, my internet was eventually restored, but now my LTE is not working. Heading back to the local Vodashop, they made some calls and checked all settings again and eventually suggested a sim swop. After about 4 hours of now network cover, the new sim eventually activated, but still no LTE!!!
I have tried a friend's simcard in my phone to see maybe the problem was device related, but it worked fine. So that leaves me to believe that the problem again lies with the service provider, VODACOM!!!!