Completely terrible experience

<p>I recently called the retentions department to cancel my contract at Vodacom and they manged to convince me to stay. I unfortunately regret that decision.</p> <p> </p> <p>1) The package promised to me is not reflected on the invoice and I am being overcharged</p> <p>2) The phone delivered to me for the upgrade does not work</p> <p> </p> <p>This morning I have spoken on the phone to at least 6 people at Vodacom and not one has been able to help me. The last one in fact made me wait for about 20mins on the phone and then disconnected me! This is across supervisors call operators and managers. </p> <p> </p> <p>I need a phone that works and my contract to reflect the deal agreed to - what do I have to do? Customer service seems exrtremely low down on the list of requirements for Vodacom. </p> <p> </p> <p>The worst service ever and the nightmare is not over yet.</p> <p> </p> <p>Order number 1- ********** 072541</p> <p> </p> <p> </p>