Completely ***********
Renewed my contract at Vodacom, consultant Mohamed assisted me, Contract debit to be 327 Monthly. Only to find out its R408. In additional a copy of the contract was promised to be emailed. Today after speaking to a Tshepo, Mirriam, Fezella, and Hope for well over an hour nobody can assist me. Hope a person with no communication skills puts me on hold for the company number ISON, that she works for eventually tells me they don’t have a number for me to call. Vodacom is completely useless and are ********** in their behaviour and work ethic. I am now sitting without a copy of my contract, unable to get ahold of Mohamed, and am being told THEY DONT GIVE OUT COPIES OF CONTRACTS. This is how they ***** from you later on.
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Replies (1)Vodacom's replyOfficial
03 Jan 2022, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2022, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
