Completely ***********!

<p>In November 2016 we app**** to migrate our business contract to a higher package. We were sent a quotation from the customer services email address. We rep**** on this address and sent through the signed quotation as well as other required information. On the same day we received an automatic reply from this email address to say that the documents were received and we were given a reference number. The next day a consultant phoned to say that all was in order and our contract would be migrated on 01 December 2016. We took the matter as being settled. In June 2017, our directors data contract was put on hold due to abnormally high data usage. It was then discovered that the migration had not in fact gone through and we were now being charged out of bundle rates which should have been in bundle had the migration taken place as we were assured that it was. After many many calls to Vodacom business, and speaking to nearly every consultant in the department, Vodacom's thinks that a credit of R2 200 is sufficient on a data bill of R11 650 that would not have been incurred had they actually done their jobs correctly in the first place!! Their excuse? That we sent the forms to the wrong email address! Even after we had received notification both in writing and telephonically that all was in order! Vodacom Business now tells me that I need to take this up with Vodacom Customer Care and Vodacom Customer Care says that this needs to be handled by Vodacom Busines!! I have never dealt with such a grossly *********** company in all my life! We will definitely be taking our business somewhere else in the future!</p>