Completely flabbergasted

We have been without fibre from 30 March 2026. This is my second 1 star rating on this platform. The first one received feedback that we would be contacted shortly. That was on 20 April (17 days ago). We are still waiting to be contacted. In the mean time I have received 2 new service request numbers, that have not been resolved. I have spent hours and hours and hours on the phone to the call centre. Every time my call gets escalated and I am supposed to be contacted within 48 hours. The last call was on Monday. My service request was marked as critical. It is now 72 hours later and I am yet to be contacted. As I am typing here I have been on the phone for 40+ minutes to the call centre, waiting for the call centre agent to get a manager.