COMPLETELY FED UP

Almost 2 weeks after the installation of my fibre line and I still have no router. What's the point of an active line if there's no router for me to connect to the internet? I've been calling twice a day and all I get is "I'll send an email to the relevant department to find out how far they are with your router order, unfortunately there's nothing else we can do. I'll give you a call back when I hear back from them". Nonsense!!!! At this point I want to take my business elsewhere, I cannot afford such inconveniences more especially with working from home. Clearly I'm not a valued customer!