Completely appauling service from Billing department at vodacom

<p>Hi</p> <p>I am writing here to vent out my fustration that I have had with vodacom over the last 2 months.</p> <p>I recieved my october statement and I noticed the bill was really high because Vodacom had charged me A hardware subsidy for the entire contract period and not just the month, resulting in a really high bill.</p> <p>I had called numerous occasions to the collections department at vodacom with no help , it is also quiet fustrating that everytime I call vodacom they transfer me to different departments and I have to explain to every call centre agent the same thing over and over again.It is already December and I have no resolution to my service request which I logged one month ago.My bill amount is getting increasingly high because of this ,I Honestly dont know what to do because calling the collections department just doesnt help me.Sick and tired with vodacom !!!!!!!!!!! I would like one of the Sernior Mangers to please contact me ASAP: ********** 853</p> <p> </p> <p>Regards</p> <p>Disgusted Vodacom Customer</p>