Completely and Utterly Useless

No network since Saturday night in our area. Drove to an area with signal yesterday to report the issue, and spent the better part of the day going backwards and forwards with Vodacom's so called customer service trying to report the issue. As usual, they give you the speech about rebooting, manually selecting network etc. Never mind the fact that we know this whole process by now as the issues in our area with vodacom has been ongoing for the last 2 years and still no permanent fix has been made. Always excuses from vodacom when reporting network issues. I was told yesterday afternoon that a fault would be logged and a reference number sent to me and I am yet to receive anything. So this can only lead me to the conclusion that the fault has not yet been reported. My question is, why is there someone not monitoring the towers to see when one goes down or is not functioning as it should. Clearly vodacom does not care about their customers and hence the complete lack of customer service from them. So once again, we sit and pay for something which we haven't been able to use. They are quite happy to take your money and not provide the service they are paid to provide.