Complete lack of service and attention

My daughter has now been waiting over 1 week to be reconnected to the Vodacom system; she was disconnected from the system through a system fault on Vodacom's side. She has been run from pillar to post by Vodacom, travelling to Midrand and Eastgate, and over 20 phone calls, in an effort to get the problem resolved with, as yet, no success. The best that Vodacom could come up with is that "it is a Profile fault and you could get over this by taking out a new contract"; this when she has 14 months to run on her existing contract. Clearly this is not an acceptable suggestion. In the meanwhile nobody in Vodacom's Profile department has come back to her with any form of assistance. Vodacom staff appear to be completely disinterested. It is vital that my daughter has telephone communication on hand at all times as she is a medical specialist, but this does not seem to matter to Vodacom. How is she meant to get this matter resolved with the total disinterest from Vodacom.