Complete Lack of Service

I have been a loyal customer for over 15 years. My fibre line went down the afternoon of the 12 January 2025, I could not phone Vodacom as the Vodacom reception in our area seemed to be down. On the 13 January 2025 at 7am, I called *** and lodged an enquiry with reference number SR***. I since then called everyday for feedback as the fibre line is completely down, absolutely no internet. Nobody at your outsourced call center called Ison Experience can give me any feedback. On the afternoon of the 15 January 2025, a technician called and said that my line is up and down or something of that sort, I clearly stated that the line is not working. She promised to do further investigations and call back, no call back to date. I called your center again and nobody can give me any information nor would a manager speak to me. Please can a technician come to my place fix the issue. I am very tired of calling Vodacom and getting no help. Please let me know what is going to be done, my fibre line is a month to month and I am prepared to cancel this and move to another provider. I will also cancel my cell contracts with Vodacom and will not pay any cancellation fees due to the lack of service and feedback. Please urgent respond. Regards Preshen,