Complete lack of service

<p>I am a first time Vodacom customer (My other accounts are with MTN, thank goodness for that!). What a bad experience.</p> <p>Went in store (Vodacom Data Store Tygervalley) 2 weeks ago for their advertised mobile wifi modem with data deal. The pamphlet indicated expiry date 06-Jul-17. In store they could not process it - I was told it has already expired despite 06-Jul still being 3 weeks away! Through lots of phone calls, escalations and back-and-forth they eventually agreed to honor their promised deal.</p> <p>I eventually received the modem on Mon 26-Jun and paid R105 in store for sim activation. It is now Thurs 29-Jun and the sim is still not activated, despite having phoned them yesterday regarding the matter - they were going to follow up and phone me back - nothing, still waiting! This morning another R105 went off my account. I tried phoning them 4 times today already but they are not answering their phone. Is this normal Vodacom modus operandi? If so, I am definitely going back to MTN.</p>