Complete lack of feedback from cancellations and client services department

<p>About a month ago, I contact Vodacom to dispute the terms under which a data plan was sold to me. I wanted to cancel the data that I've been receiving, only to be told that there would be penalty charge involved because the plan is a 24 month plan. The consultant that sold me the plan, Olympic, never informed me of this despite the fact that I specifically said that I do not want to upgrade. I phoned Vodacom at least 5 times in the past month to resolve this but nobody has gotten back to me. On Friday, a consultant (Carol), informed me that a query was sent to Olympic and that Vodacom would get back to me early this week after reviewing the call logs. However, even after following up with Vodacom myself yesterday (twice), they were unable to give me any feedback.</p> <p> </p> <p>I have been a loyal Vodacom customer for over a decade and this experience has left a very sour taste in my mouth. I need this issue to be resolved ASAP!</p> <p> </p> <p>Thank you</p> <p>Hein</p>