Complete lack of customer care.

Our fibre cable has been broken since late March 2026 (we are going on a month). I have phoned Vodacom every 48 hours as that is their supposed turn around time. I have 3 service requests numbers and we are no closer to a resolution. The last call centre agent I spoke to, was trying her utmost to assist and escalate it, but was unclear as to which department to escalate it to. She was messaging senior personnel (who all showed they were available on Teams), however no-one answered her messages. We are still without fibre and so is our tenant whose rent we have now had to discount as she constantly has to purchase data. The ultimate irritation is, Vodacom has the fibre monopoly in Southbroom KZN, so there are NO other suppliers to go to, which is what I would have done in the blink of an eye. This may be the reason they just could not care less?