Complete incompetence paired with arrogance

I am completely fed up with Vodacom’s absolute incompetence. I have now waited over a week and spoke to six different people in call centres; they were all useless and could not care less. I have also tried to use the chat facility “available Monday to Friday until 17:00” and was promptly told that the facility is not available (before 16:00 on a Friday).

All I did was do an upgrade. *********** staff then arranged for my tablet number not to work anymore. It took me a week to let this simple concept stick. Yesterday I was promised it would be resolved. Today I got an sms to say my problem was resolved by Linda Mkhize. My problem was NOT resolved – the tablet still cannot receive data.

I also got the completely unprofessional email: no subject; no reference number; no context. Just an instruction to “contact Vodashop”. This is what they call resolved!?

When I called 082135, I was on the line for over 35 minutes (I took a video as proof) and all the out-of-her-depth agent could come up with was that I had to go to a store to get a new sim card, because Vodacom “deleted” my sim card. I never asked for anyone to “delete” any sim card, and now they expect me to queue in a shop in the middle of an international pandemic!? After their gross incompetence? WHAT IS WRONG WITH THEM!?