1 reviews | Active since Mar 2009

26 Jun 2017, 09:13

Complete incompetence all round

<p>Good day, I called the call centre 6 weeks ago to change my debit order banking details. The operator failed to implement the changes. when we started receiving sms's I called the payments dept and requested the changes again and that the debit order be processed again. They updated the details correctly this time but never instituted the debit order. I called again last week to request the debit order be sorted out and the service has since been cut off. do you people have any clue how to execute your jobs? It doesnt look that way to me. You have a serious training issue problem Vodacom!!!</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2017, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jun 2017, 15:15
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dominic