1 reviews | Active since Aug 2016

27 Nov 2020, 06:05

Complete Incompetence

Whatever you do don’t use Vodacom Fibre they are flippen useless its now been its now 72 Days since SR*** was logged then in order for Khensani Nukeri from Vodacom to negate the fact that he had not done his Job he created another SO*** this then continued to drag on with no feedback from anyone from Vodacom to either myself or my Client Martin Michael Martin Michael. On Wednesday 25th November 2020 Nano Fibre eventually re-terminated the Fibre and the ISP order was Activated on the object number with order O***. I have called numerous times on both the 26th and 25th and spoken to Vodacom management as they have not linked the CPE and Router S/N to one another and when you call Vodacom even when you speak to a manager who promises feedback and a resolution they do not get back to you I feel most Vodacom employees are just their to get a salary and are completely in capable of customer service I would not recommend Vodacom Fiber to any of my clients or Friends.

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Replies (1)
Vodacom
Vodacom's reply27 Nov 2020, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team