COMPLETE INCOMPETENCE

<p>My son took out a cellphone contract at Vodacom Three Rivers a few months ago, and asked them to add insurance to the phone. He was held up in Rivonia road last week, and his phone was ******. He phoned Vodacom, blacklisted the phone, went to the police station the next day and got a case number. He then went to Vodacom and was informed that the insurance on the phone was not processed, and he wasnt insured. As a result my son has to pay for a phone he doesn't have , through the incompetence of a staff member at Vodacom Three Rivers. </p>