JT
Jacques T
1 reviews | Active since May 2013
18 Jan 2017, 12:13
Complete incompetence!!!!
<p>Vodacom are refusing to move my number from contract to prepaid because "The systems are offline"...so please tell me how you operate a business with systems that are constantly "offline"?! My contract expired 24/06/2016 already!!!! How difficult could this possibly be?!</p> <p> </p> <p>I have been a Vodacom Customer for 14 years now and never have i had as many issues as i have in the last year!!!</p> <p> </p> <p>Not expecting an asnwer from them because you know....their systems are offline!!</p> <p> </p>
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Replies (2)
Vodacom's replyOfficial
18 Jan 2017, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2017, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jan 2017, 16:19
Dear Client
We responded to you via email and await your reply in order to resolve this matter. Once again, we would like to apologise for the delay and all the inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2017, 16:19
Official
Dear Client
We responded to you via email and await your reply in order to resolve this matter. Once again, we would like to apologise for the delay and all the inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,