Complete dissatisfaction

I would like to express my total dissatisfaction with Vodacom my service provider. I have over 15 lines with them, most being business and i have insurance with the same provider. The service has been appaulling to say the least. As a business man i needed a phone last week and vodasure was firstly unable to assist me as there was a problem with the level of insurance i had. I paid the difference of premiums to be able to get the phone i wanted and again it was still in process so i went into the vodacom shop in ceres and took out not 1 but 3 new contracts of the samsung s24 ultra which was just launched replacing the s22 that i had on insurance and waiting the claim. I have been backward and forward fighting with vodasure as i no longer need the samsungs i need the iphone 15 pro max 512gig which i am prepared to pay the betterment fee and excess and am now told that i cannot get the phone i need because of the poor service of vodacom vodasure company. I want to move all my contracts out of vodacom not because im VIP customer, this appalling service shouldnt be given to any client. Im paying for the service and i need the iphone for my daughter. Totally dissatisfied with this service. I wonder what Mr Shameel Joosub would say about these decisions Kind regards