Complete disaster with Vodacom rep who cancelled contract after bad service

My wife had a terrible experience with Vodacom customer experience and she is still waiting on this to be rectified. She got contacted by a Vodacom rep who sold her a wireless contract with an Huawei router. After receiving this via courier and having it for a week it kept switching off. Vodacom arrange a courier to collect the device again which they did. Kept on deducting the monthly payment but never returned the unit. She called the customer care again yesterday to find out what happened and was told that they will not be replacing the unit. She asked the consultant to then cancel the wireless contract and reimburse her for the 2 months paid. Well the this lady then cancelled everything on her name. No more cell contract or cell insurance as the sms's came in. Her contract was migrated to prepaid. So after 6 calls to customer care with being cut off 4 times as well we managed to get the consultant to arrange a reversal of this. Was promised it would be working again by 16h10 today. Needless to say she had to spend more money to make calls. Had to buy data bundles and airtime to use her phone. And guess what. It is still not rectified. Definitely the worst experience ever Vodacom