complainy

my name is Yolanda Ralawe, I took my phone Huawei Pro 20 at VODACARE East gate mall for repairs, on the 30 July 2019, I did not receive any feeback until I enquired on the 12 August 2019, someone answered the phone and when I told her I don't have my job card , she was very rude and gave the phone to someone else and in the background she said, ngiyahlanya ( meaning this one is mad.

the consulted indicated by phone could not be fixed because I tempered with the phone, but I did not, and he indicated that the manager is going to call me regarding the lady who was rude to me and regarding my phone. No one called me. I phoned again at around 5pm. I was informed that my phone is beyond repairs, they can not fix it , even if it is under warranty. my problem they they did not call me or inform of of the status of my phone, they sat with the phone for 2 weeks , no feedback and one of the consultants insulted me. they just said sorry come and take your phone we cannot fix it, however I was under the impression that they will fix it.

my number is ***.

thanks

Regards Yolanda Ralawe

I am very comcerned and disbur