LR
Leon R

1 reviews | Active since Jun 2015

27 Jan 2018, 07:41

Complaints : Suspend Contract Accounts

Having recently complained several times regarding how data is quickly being depleted, my last complaint resulted in Vodacom giving me a token gesture of 3GB. In order to get money back from me, they have now suspended my 6 contract accounts due to an arrears of R289. Having been a Vodacom customer for over 18 years, I was always allowed to make this up the following month with suspension. 6 data contracts reconnection costs +/- R660. How sneaky and malicious they have proven to be!!

0
Replies (2)
LR
Leon R's update27 Jan 2018, 07:43
Reviewer Update
Rephrase - WITHOUT SUSPENSION
Vodacom
Vodacom's reply27 Jan 2018, 09:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team