LO
Lucas O
1 reviews | Active since Jan 2014
25 Mar 2020, 12:48
Complaints doesn't work
Poor as the complaint process doesn't work.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Mar 2020, 13:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2020, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Apr 2020, 10:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2020, 10:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
LO
Lucas O's updateReviewer Update
20 Apr 2020, 17:56Resolving should be an agreement by both parties not just one.
I am still awaiting the final resolution from Vodacom.
This has been escalated via Vodacom (several times), Hello Peter, ICASA, DMASA.
Why are there no emails to sent complains to?
I am still awaiting the final resolution from Vodacom.
This has been escalated via Vodacom (several times), Hello Peter, ICASA, DMASA.
Why are there no emails to sent complains to?
LO
Lucas O's update20 Apr 2020, 17:56
Reviewer Update
Resolving should be an agreement by both parties not just one.
I am still awaiting the final resolution from Vodacom.
This has been escalated via Vodacom (several times), Hello Peter, ICASA, DMASA.
Why are there no emails to sent complains to?
I am still awaiting the final resolution from Vodacom.
This has been escalated via Vodacom (several times), Hello Peter, ICASA, DMASA.
Why are there no emails to sent complains to?