Complaints

I am so so so tired with Vodacom. I have a contract with them which was due in December 2020, to start with I did not receive not an email, text or call to advise that I have fully paid of my phone OK fine. I called them last month to cancel, monthend they still debit I call again and I was told it was not done but they can see some1 was doing and decided not to continue OK. I called on Thursday the 01.04.21 to cancel and I was convinced to take a laptop as I need 1 for my children OK I except and T&C or declaration was read that was on the 01.04.21 Thursday. Friday I checked my Vodacom online and I saw that my monthly pay has gone up slightly and that was not the agreement but OK it's fine. Today I'm calling to track my ord. 1. No order was put through 2. No phone was canceled But instead my bill went up for no reason with nothing added like how do you even explain that like why Vodacom why