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Anita A

1 reviews | Active since Jun 2020

23 Jun 2020, 11:37

ComplaintS

I have written letters made afadavits regarding the consultant that renewed my contract which my son was using.After the consultant knew we were in the process of doing a account swop had left my I.D and documents needed for change of ownership. He goes and renews the contract without my consent. Have fowarded all documents needed. Emailed them to ***** despute at Vodacom.still havnt heard nothing. And hence in the process they have cut my original cell. Now I can only receive calls not make any calls.i asked them the bill is at R9000 if I have to pay I would pay it off as I don't have that kind of money at hand. The consultant should also be responsible for the account.. Ferndale Vodacom and his name is Calvin. At that time of renewel he was at chatz Horison Vodacom.

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2020, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team