Complaints
<p>My line has been suspended and was informed that it is because a overdue payment of R362 but when i login in online on the vodacom site nothing pops up showing a overdue payment and also there are no payments brought forward on my invoices for the latest month. I have spoken to three consultants, two in customer service and one in accounts/collections and i ave requested that the statement indicating this overdue payment be e-mailed to me but i have still not received anything in writing indicating this amount. I would like this to be sorted out asap.</p>
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Vodacom's replyOfficial
24 Mar 2017, 09:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2017, 09:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,