COMPLAINT WITH VODACOM / VUMATEL - INTERNET/FIBRE/CONNECTIVITY - LACK OF SERVICE

We had an internet breakdown on the 6th January which was only resolved 4 days later. No calls were made to us to confirm that service was restored. The following week on the 13th of January we lost our internet again. A fault was logged and previous correspondence was referred to. As of today's date, 11 calls have been made to this call center and every time there is a different response. All we want is for a technician to be sent to our premises, with a new router, and get us connected again. This appears to be out of their scope of action or ability. Between Vodacom and Vumatel we have been given a merry-go-round with absolutely no resolution in sight. We work from home so this inconvenience has been draining and added extra expense where there should not have been. So far we have been without internet for 16 days. How is this even possible??? Makes no sense that an issue like this could not have been resolved within, at least, 48 hours. If this review can make a difference it would be most wonderful!!!