COMPLAINT WITH VODACOM AGAIN!!!!!!

Item: Vodacom
Rating: 1

VERY BAD SERVICE FROM VODACOM!!!!!!! EVERY TIME I UPGRADE I HAVE THE SAME PROBLEM THEY START TO CHARGE ME FOR THE NEW PHONES WHILE I AM STILL PAYING THE OLD PHONES AND SO MY ACCOUNT SHOWS THAT I AM IN ARREARS, WHICH I AM NOT. WHEN I UPGRADE I ASK THE PERSON AT VODACOM IF I AM GOING TO PAY THE SAME AMOUNT AND THEY ASSURE ME THAT I WILL BE PAYING THE SAME AMOUNT AND WHEN MY ACCOUNT COMES THEN THEY ARE CHARGING ME FOR THE OLD AND THE NEW PHONES . I AM SO FRUSTRATED WITH VODACOM AT THIS STAGE I HAVE BEEN A LOYAL CUSTOMER FOR 8 YEARS NOW AND YOU WOULD THINK THAT THEY SHOULD KNOW BY NOW WHAT THEY ARE DOING. IF THIS UPGRADING MEANS THAT I AM GOING TO HAVE TO FIGHT WITH THEM EVERY 2 YEARS THEN I AM NOT GOING TO UPGRADE AGAIN I AM JUST GOING TO CANCEL MY CONTRACT AT THE END OF MY 2 YEARS AND GO WITH SOMEONE ELSE THAT KNOWS WHAT THEY ARE DOING.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

03 Feb 2020, 16:23

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Feb 2020, 16:23

Official

's updateReviewer Update

04 Feb 2020, 08:40

NOW MY PHONES HAVE BEEN BLOCKED AND NO ONE HAS PHONED ME YET THIS IS GETTING FRUSTRATING NOW . I AM LOOSING BUSINESS CAUSE I HAVE TO DO VODACOM`S WORK FOR THEM !!!!!!!!!!

's update04 Feb 2020, 08:40

Reviewer Update

NOW MY PHONES HAVE BEEN BLOCKED AND NO ONE HAS PHONED ME YET THIS IS GETTING FRUSTRATING NOW . I AM LOOSING BUSINESS CAUSE I HAVE TO DO VODACOM`S WORK FOR THEM !!!!!!!!!!

's updateReviewer Update

04 Feb 2020, 08:41

VODACOM NEEDS TO PHONE ME IN THE NEXT HOUR PLEASE

's update04 Feb 2020, 08:41

Reviewer Update

VODACOM NEEDS TO PHONE ME IN THE NEXT HOUR PLEASE