lM
lethabo M

1 reviews | Active since Jun 2017

13 Jun 2017, 18:38

complaint with regards to missing data bundles

<p>I loaded data onto my phone. 5 min later I got an SMS from vodacom saying that my data was depleted. This was not the first time, so I decided to contact 111 for assistance. They indicated that the auto-update function on my phone was activated and was the reason why my data gets depleted. I then switched the function off, and acquired data. My data depleted yet again after 5 min. When I called 111 again, they said there was an issue with my phone and I should go to a vodacom store or istore to be assisted. Which makes no sense because I am using a new phone and this is a recent problem I have been experiencing with vodacom</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jun 2017, 09:42
Official

Dear Lethabo

Please be advised that feedback has been sent to via SMS.

Regards,

RJ