1 reviews | Active since Jun 2017
complaint with regards to missing data bundles
<p>I loaded data onto my phone. 5 min later I got an SMS from vodacom saying that my data was depleted. This was not the first time, so I decided to contact 111 for assistance. They indicated that the auto-update function on my phone was activated and was the reason why my data gets depleted. I then switched the function off, and acquired data. My data depleted yet again after 5 min. When I called 111 again, they said there was an issue with my phone and I should go to a vodacom store or istore to be assisted. Which makes no sense because I am using a new phone and this is a recent problem I have been experiencing with vodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Lethabo
Please be advised that feedback has been sent to via SMS.
Regards,
RJ
Dear Lethabo
Please be advised that feedback has been sent to via SMS.
Regards,
RJ
