Complaint with a Capital letter take responsibility and rectify your wrong.

This is unacceptable at all. I took a simcard contract 4mnths back and you didnt deduct and i went to a walk in store and made payment even the 2nd 3rd and the 4month. Now i was told i didnt pay but it does reflect but on the statemnt when requesting a print out it does not reflect. Your statement shows that you deducted from my account but there wereno funds. I took my account statement and it reflects that funds were available and there were charges of which increased my payment. No one wants to assist and take accountability about this. Now i am told i owe R1191. I also took a contract phone 2mnths back and i was told it will only start on the 2nd mnth to deduct. Now you are telling me that you havecombined both the sim and the phone and must pay R718 of which the deduction must only start on the 25th of this month. All i want is for you to take accountability and rectify this and cancell the charges and also make the payments i made to reflect.